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FAQS
WHAT ARE THE PAYMENT OPTIONS?
We accept all major credit cards and PayPal.
WHAT IS YOUR RETURN POLICY?
Unfortunately, we are unable to process returns at this time.
If you receive a damaged product, please take a photo of the damaged item(s) and the packaging it came in and send to contact@bonnabella.com within 24 hours of receiving your package.
If you have any other questions, please contact us at contact@bonnabella.com.
WHAT ARE SHIPPING COSTS?
WHAT ARE THE BENEFITS OF SOY WAX?
Shipping is a flat rate of $8.79 for all orders under $60. Orders $60 and above ship free! Shipments are sent USPS Priority Mail and will arrive within 3-5 business days. You will receive a link where you can track your order once it has been shipped.
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We now offer free local delivery in Richmond Hill, Georgia, on all orders of $25 or more. Local delivery on orders under $25 is $3.00.
The soy wax we use is all natural and is derived from soybeans that are grown by American farmers. Soy candles are cleaner burning as opposed to paraffin which is made from petroleum and emits harmful chemicals when burned. Soy wax burns longer and is biodegradable.
CANDLE BURNING BEST PRACTICES:
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Make sure to trim the wick to ¼ inch each time before burning.
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When first burning your candle, make sure to let it burn long enough until the wax pool reaches the sides of the jar. This will keep the candle from "tunneling" down the middle.
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After burning, the surface of your candle may be rough or bumpy. This is not a defect but is a natural characteristic of soy wax and will not affect the candle's use.
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Always keep a burning candle within sight.
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Never burn a candle on or near anything that can catch fire.
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Keep burning candles out of the reach of children and pets.
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Be sure the candle-holder is placed on a stable, heat-resistant surface.
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Keep the wax pool free of wick trimmings, matches and debris at all times.
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Keep burning candles away from drafts, vents, ceiling fans and air currents.
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Don’t burn a candle all the way down. Extinguish the flame if it comes too close to the holder or container.
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Extinguish a candle if it repeatedly smokes, flickers, or the flame becomes too high. The candle isn’t burning properly. Cool, trim the wick, then check for drafts before relighting.